Strong customer advocates are recipients of a seamless, consistent brand experience throughout their interactive journey—regardless of the channels they choose.

 

Simply connecting with your customers digitally does not assure competitive success. Affording them a digital experience that is thoughtfully integrated with your traditional delivery channels and reinforces alignment to your brand is the key to converting your customers into your advocates.

 

At Comhar Digital, we understand the many touch points available for you to connect with your consumers across your delivery channels today. From awareness and consideration to acquisition and retention, we’ll design and deliver an integrated digital experience—assuring all customer touch points are aligned to deliver a great customer experience, consistently. Services include:

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• Defining and Documenting Customer Types and Key Use Cases

• Mapping and Assessment of Current Journey(s) and Customer Touch Points

• Redefining the Digital Journey and Integrated Journey Design

• Process Design and ReEngineering

• Vendor/Platform Assessments

• Development Planning and Project Management

• Customer Satisfaction Measurement

• Performance Analytics/Reporting